1. Information We Collect

Depending on how you use our website, we may collect information such as your name, email address, telephone number, messages you send us, and technical information such as your IP address, browser type and website usage data.

We only request information that is relevant to the purposes explained when it is collected. Please avoid sending sensitive medical information through ordinary website forms unless specifically requested through an appropriate secure process.

2. How We Use Your Information

Information may be used to:

• Respond to enquiries and provide customer support.
• Operate, maintain and improve our website.
• Protect against fraud, misuse and security threats.
• Meet applicable legal and regulatory obligations.
• Provide requested services where legally permitted.

We do not use personal information for purposes incompatible with the reason it was collected without an appropriate legal basis.

3. Cookies and Analytics

Our website may use cookies and similar technologies to support essential functionality, understand website performance and improve the browsing experience. Where required, we will ask for consent before using non-essential cookies.

You can manage cookies through your browser settings and any cookie preference tool provided on our website.

4. Security and Data Protection

We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration or disclosure.

No website or method of online transmission can be guaranteed completely secure. Access to personal information should be limited to those who need it for legitimate purposes.

5. Sharing Your Information

We do not sell personal information. Where necessary, information may be shared with trusted service providers who support website hosting, technical operations, communications or other legitimate business functions.

Information may also be disclosed where required by law or necessary to establish, exercise or defend legal claims. Service providers should handle information under appropriate confidentiality and data-protection safeguards.

6. Payments and Orders

If payment or order processing is offered on this website, relevant information may be handled by the applicable payment, fulfilment or delivery providers. The information collected depends on the services actually used.

Please review the privacy policies of third-party providers when using their services. We will explain any additional information required for a specific transaction where applicable.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, security and recordkeeping requirements.

When information is no longer needed, we take appropriate steps to delete it or securely anonymize it where feasible.

8. Your Privacy Rights

Depending on the applicable law, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing, or request a copy of your data. You may also have the right to withdraw consent where processing is based on consent.

If UK data-protection law applies, you may also complain to the Information Commissioner’s Office (ICO). Some rights are subject to legal conditions and exceptions.

9. Third-Party Websites

Our website may contain links to external websites or services. We do not control their privacy practices. Please review the relevant third party’s privacy policy before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, website functionality or legal obligations. The latest revision date will be displayed at the top of this page.

We encourage visitors to review this page periodically.