Shipping Policy
Find out how order processing, delivery arrangements, shipment updates and privacy are handled when services are available through ProzacBuy.
1. Order Processing Time
Processing times depend on the service offered and the requirements applicable to the order. Where prescription medicines are involved, any required prescription, clinical checks and legal verification must be completed before dispensing or dispatch.
Business days, weekends and public holidays may affect processing times. Any applicable estimate will be communicated through the relevant order information.
2. Shipping & Delivery Estimates
Available delivery methods, destinations, charges and estimated delivery windows will depend on the services actually offered and the carrier used.
Delivery estimates are not guaranteed unless expressly confirmed. Delays may occur because of carrier disruption, public holidays, weather or other circumstances outside the delivery provider’s control.
3. Packaging & Handling
Where products are dispatched, packaging should be appropriate to the item and designed to protect it during transit. Applicable storage, handling, labelling and medicines-safety requirements must be followed.
Packaging and confidentiality arrangements depend on the product and fulfilment service. We do not promise unbranded packaging unless this is an available, confirmed feature of the service.
4. Tracking & Dispatch Updates
Where a trackable delivery service is used, tracking details may be provided after dispatch. Tracking updates depend on the carrier and may not appear immediately.
Please check your order confirmation and any dispatch communication for the available delivery information.
5. Delivery Problems
If your parcel is delayed, appears lost, arrives damaged or is delivered to the wrong address, contact support using the details published on our website.
Include your order reference and relevant delivery information so the issue can be reviewed. Any remedy will be handled in accordance with applicable law and the circumstances of the order.
6. Delivery Locations & Restrictions
Delivery availability depends on the destination, applicable law, carrier coverage and the nature of the product. Prescription medicines can be subject to additional restrictions on dispensing, transport and cross-border supply.
Orders can only be fulfilled where the relevant service and supply are legally permitted.
Important Information
Shipping options, charges, processing times and tracking availability should be confirmed before an order is placed. Nothing in this policy limits any applicable statutory consumer rights or medicines-safety requirements.
Questions About Delivery?
Contact us using the verified contact details published on our website. Please include your order reference when asking about an existing order.